Covid-19: Services we are Currently Providing

vital services

We are open and our staff are on hand for you and your pets at this difficult time. Social distancing measures are in place to avoid face-to-face contact and to ensure we can continue to  provide essential veterinary services. This includes some vaccinations as well as providing products such as pet food, flea, worm and tick products, as well as ongoing medications. For any products you’d like to order simply call us to arrange for payment and safe collection/delivery of these items

 

POTENTIAL EMERGENCIES REQUIRING PROMPT ASSESSMENT

If any of the below apply to your pet call 01620 822262 IMMEDIATELY

  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards e.g. toys/ clothes etc
  • Ingestion of poison/harmful substances
  • Significant eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Ongoing loss of thirst or ongoing loss of appetite
  • Struggling to give birth
  • Seizuring/fitting
  • Collapse

If the advice is to come into practice we will carry out Safe Distance Consulting.  Please follow the advice here

 

Examples of Some of the Health Issues that can be Assessed Via Video/Telephone Consultations

  • Repeat medication health checks
  • New lumps, bumps or rashes
  • Minor ear & eye complaints
  • Prolonged coughing or intermittent retching

 

Other Coronavirus-related FAQs

  1. I am concerned about my pet’s health in general but I do not think it is an emergency?

To respect social distancing rules, we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment.

  1. Can I bring my pet in for an INITIAL VACCINATION COURSE?

Puppies - In many cases we are now carrying out Puppy Initial Vaccination Courses as the risk of disease transmission increases in the summer months, which particulary puts young puppies at risk. These appointments include:

  •  A telephone call with the vet to discuss puppy health care advice including diet, exercise, parasite control, neutering and microchipping
  •  Free bag of Hill's Vet Essentials Puppy Diet
  •  Free 4 weeks' Pet Insurance
  •  Free Nurse Health Check at approximately 5 months

We are currently only able to offer these appointments from our Musselburgh Surgery (0131 665 3343) or Prestonpans Surgery (01875 814772), Monday to Friday 9.00am to 12.30pm. Please call to arrange an appointment and for instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.  All of our clients are welcome to have make an appointment at these two surgereis regardless of which of our branches they initially registered at.

Kittens - In many cases we are now carrying out Kitten Initial Vaccination Courses as the risk of disease transmission increases as lockdown continues and will particulary put young kittens at risk. These appointments include:

  •  A telephone call with the vet to discuss kitten health care advice including diet, exercise, parasite control, neutering and microchipping
  •  Free bag of Hill's Vet Essentials Kitten Diet
  •  Free 4 weeks' Pet Insurance
  •  Free Nurse Health Check at approximately 5 months

We are currently only able to offer these appointments from our  Prestonpans Surgery - Monday to Friday - 2.00pm to 5.00pm. 

To book a Kitten Vaccinations appointment please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include your last name, your cat's name an a contact telephone number.  We will then be in touch to arrange a suitable appointment and with instructions on how we will keep you and our staff safe at this appointment.  All of our clients are welcome to have an appointment at our Prestonpane surgery regardless of which of our branches they initially registered at.

  1. Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?

Dogs – In many cases we are now carrying out dog annual vaccination boosters as the risk of disease transmission increases in the summer months.  Currently we are only able to offer these appointments from our Musselburgh Surgery (0131 665 3343) or Prestonpans Surgery (01875 814772), Monday to Friday 9.00am to 12.30pm. Please call to arrange an appointment and for instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.  All of our clients are welcome to have an appointment at our Prestonpane surgery regardless of which of our branches they initially registered at.

Cats – In many case we are now carrying out cat annual vaccination boosters as the risk of transmission increases as cats' boosters go further overdue.  Currently we are able to offer these appointments from our Prestonpans Surgery - Monday to Friday - 2.00pm to 5.00pm.  To book an appointment please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include your last name, your cat's name and a contact telephone number.  We will then contact you to arrange a suitable appointment along with important information about how we will keep you and our staff safe at the appointment.  All of our clients are welcome to have an appointment at our Prestonpane surgery regardless of which of our branches they initially registered at.

Rabbits – If your rabbit is due its annual booster, please call Musselburgh Surgery (0131 665 3343) or Prestonpans Surgery (01875 814772). If your vet decides that your rabbit is at significant risk of picking up either VHD or Myxoamatosis, then they may recommend vaccination. 

  1. Can I bring in my pet for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

  1. Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.

  1. How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please call the surgery and we will discuss options for safe collection or postage.

  1. How can I get REPEAT MEDICATIONS and FOOD?

It is important that you continue to give your pet the appropriate food and medication.  Please call the surgery and we will discuss options for safe collection whilst maintaining Social Distancing.

  1. Can my pet still have ELECTIVE OPERATIONS such as Neutering?

These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing change.

  1. What about ULTRASOUNDS and BLOOD TESTS?

Please call the surgery and we will determine if these are urgent.  If so we will explain our procedures for Safe Distance Consultations at this time.

  1. What if you have a different question?

Please call us directly:

Haddington – 01620 822262
Musselburgh – 0131 665 3343
North Berwick – 01620 894471
Prestonpans – 01875 814772