Safe Distancing Consultations


In an emergency, where your pet needs to be examined by the vet, or if diagnostic tests or emergency surgery are required, you will be offered a Safe Distance Consultation. You will either be directed to come to one of our surgeries straight away, or you’ll be given an appointment. Payment will be taken by card over the phone. 

  • Between 9.00 am to 5.00 pm Monday to Friday our usual consultation fee of £42 will apply. 
  • There will be no charge for this consultation if you have already had a Video Consultation.
  • Out-of-hours and at weekends, Emergency Out-of-Hours Fees will apply.

For your own safety, and to avoid entering the building, you will be met in the car park by the vet and nurse, and your pet will be admitted. You will be asked to wait in the car while your pet is examined and the vet will call you on your mobile phone to discuss their findings/recommendations.

Where surgery is required, we will phone you when your pet is recovering from the anaesthetic. We’ll discuss how the procedure went and give you a time to collect your pet. Again, for your safety, we will bring your pet to you in the car park.