IF YOUR TREATMENT IS NOT COVERED BY INSURANCE
Payment is required for all uninsured procedures, services and products at the time of treatment or collection.
Payments can be made by cash, credit or debit card, or online payment.
IF YOUR TREATMENT IS COVERED BY INSURANCE
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Individual Claims for Treatment or Medication
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Under £250
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Over £250
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Full payment is required
at time of consultation/collection of medication
We complete and submit your insurance claim
No Admin Fee
Insurance company reimburses you
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Payment of any insurance policy excess
at time of consultation/surgery
We complete and submit your insurance claim
£27 Admin Fee
No charge for Pet Health Club members
Insurance company reimburses the practice
(For list of exceptions please see below*)
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Whenever possible, insurance claims are submitted electronically for a speedier settlement.
*Exceptions
There are a small number of insurance providers with whom we don’t have this arrangement, and all fees must be settled at the time. These are Waggle, Many Pets (formerly called Bought by Many), Equine and Livestock and providers underwrite by Equine and Livestock.
ESTIMATES
We are always happy to provide a written estimate before proceeding with treatment. Estimates are based on our expert judgement and on years of experience. However, the estimate may be exceeded if further investigation reveals that additional or alternative treatments, or operative measures, are considered necessary and in the best interest of your pet. Please ask us for regular updates of ongoing treatment and the costs involved when your animal is hospitalised so that you know what you will be asked to pay.