Emergency 01620 822262
Haddington 01620 822262
Musselburgh 0131 6653343
Dunbar 01368 860461
North Berwick 01620 894471
Prestonpans 01875 814772

If you are looking to book a cat vaccination, please be aware that there is an ongoing shortage of some cat vaccines affecting all UK Veterinary practices. Find out more here.

Payment and Insurance

Payment and Insurance

Payments and Insurance

IF YOUR TREATMENT IS NOT COVERED BY INSURANCE

Payment is required for all uninsured procedures, services and products at the time of treatment or collection.

Payments can be made by cash, cheque, credit or debit card, or online payment.

 

IF YOUR TREATMENT IS COVERED BY INSURANCE

 

Individual Claims for Treatment or Medication

 

 

Under £250

 

 

Over £250

 

Full payment is required
at time of consultation/collection of medication

 

We complete and submit your insurance claim
No Admin Fee

 

 

Insurance company reimburses you

 

Payment of any insurance policy excess
 at time of consultation/surgery

 

We complete and submit your insurance claim
£25 Admin Fee

No charge for Pet Health Club members

 

Insurance company reimburses the practice

(For list of exceptions please see below*)
 

Whenever possible, insurance claims are submitted electronically for a speedier settlement.

*Exceptions

There are a small number of insurance providers with whom we don’t have this arrangement, and all fees must be settled at the time.  These are Waggle, Many Pets (formerly called Bought by Many), Equine and Livestock and providers underwrite by Equine and Livestock.

ESTIMATES

We are always happy to provide a written estimate before proceeding with treatment. Estimates are based on our expert judgement and on years of experience. However, the estimate may be exceeded if further investigation reveals that additional or alternative treatments, or operative measures, are considered necessary and in the best interest of your pet. Please ask us for regular updates of ongoing treatment and the costs involved when your animal is hospitalised so that you know what you will be asked to pay.