IF YOUR TREATMENT IS NOT COVERED BY INSURANCE
Payment is required for all uninsured procedures, services and products at the time of treatment or collection.
Payments can be made by:
IF YOUR TREATMENT IS COVERED BY INSURANCE
We have a dedicated Insurance Team who process all claims on your behalf.
There is a list of insurance providers (see below) with whom we are able to make a direct claim. In these cases, you only need to pay your policy excess at the time of treatment.
However, if your insurance provider is not on the list, we do require full payment at the time of treatment and the insurance company will reimburse you later, in line with your policy terms.
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INDIVIDUAL CLAIMS
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UNDER £250
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OVER £250
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FOR THE FOLLOWING PROVIDERS:
Argos – Agria - Animal Friends – Direct Line John Lewis – Kennel Club – LV – M&S
Many Pets - More Than - PDSA - PetPlan RSPCA – Sainsbury's - Tesco
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ALL OTHER PROVIDERS
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Full payment at time of consultation or collection of medication
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Payment of insurance policy excess at time of consultation or surgery
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Full payment at time of consultation or surgery
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We complete and submit your insurance claim on your behalf
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No Admin Fee
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Admin Fee = £30.50
Free for Pet Health Club members
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Insurance company reimburses YOU
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Insurance company reimburses US
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Insurance company reimburses YOU
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Claims are usually submitted in 5-7 working days and where possible they are submitted electronically for a speedier settlement.
ESTIMATES
We are always happy to provide a written estimate before proceeding with treatment. Estimates are based on our expert judgement and on years of experience. However, the estimate may be exceeded if further investigation reveals that additional or alternative treatments, or operative measures, are considered necessary and in the best interest of your pet. Please ask us for regular updates of ongoing treatment and the costs involved when your animal is hospitalised so that you know what you will be asked to pay.