IF YOUR TREATMENT IS NOT COVERED BY INSURANCE

Payment is required for all uninsured procedures, services and products at the time of treatment or collection.

Payments can be made by cash, cheque, credit or debit card, or online payment.

IF YOUR TREATMENT IS COVERED BY INSURANCE

Whenever possible, insurance claims are submitted electronically for a speedier settlement.

*Exceptions

There are a small number of insurance providers with whom we don’t have this arrangement, and all fees must be settled at the time.  These are Waggle, Many Pets (formerly called Bought by Many), Equine and Livestock and providers underwrite by Equine and Livestock.

ESTIMATES

We are always happy to provide a written estimate before proceeding with treatment. Estimates are based on our expert judgement and on years of experience. However, the estimate may be exceeded if further investigation reveals that additional or alternative treatments, or operative measures, are considered necessary and in the best interest of your pet. Please ask us for regular updates of ongoing treatment and the costs involved when your animal is hospitalised so that you know what you will be asked to pay.