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Client Charter

Our promise to you

We will always greet you and your pet with a smile
We will always treat your pet as if it was our own, with total care and attention
You will only ever be seen by fully qualified vets and trained nurses, using the most suitable equipment and medicines available
In the consultation room, we will always listen to you to understand the nature of your concerns and explain the treatment options available to you
We will endeavour to discuss any costs with you before they arise
We will regularly seek your feedback to try and improve our service to you

Rights of our Staff

We believe that our staff have a right to be treated politely and respectfully at all times. Therefore, we reserve the right to refuse our services to anyone who acts in a threatening or abusive way towards our staff.