Full payment is required at the time of consultation and can be made by cash, cheque, credit or debit card. If insured with Petplan we just ask that you pay the policy excess at the time of treatment and we will make the insurance claim on your behalf. Unfortunately this arrangement doesn’t exist with other insurance providers and we do ask for full payment at the time of treatment.

Please contact your insurance company as soon as possible to request a claim form which will speed up your claim and enable your insurance company to reimburse you as quickly as possible.

Payments can be made by cash, cheque, credit or debit card.

IF YOUR TREATMENT IS NOT INSURED

Payment is required for all uninsured procedures, services and products at the time of treatment or collection.

IF YOUR TREATMENT IS INSURED

You have two options.

Option 1:

• Pay your policy excess
• Pay £16 admin fee
• Sign a claim form  

We’ll process your claim and your insurer will pay US direct.

Option 2:

• Pay for your treatment in full
• Sign a claim form
• NO admin fee

We’ll process your claim and your insurer will pay YOU direct.

All insurance claims are processed electronically for a speedier settlement.

ESTIMATES

We are always happy to provide a written estimate before proceeding with treatment. Estimates are based on our expert judgement and on years of experience. However, the estimate may be exceeded if further investigation reveals that additional or alternative treatments, or operative measures, are considered necessary and in the best interest of your pet. Please ask us for regular updates of ongoing treatment and the costs involved when your animal is hospitalised so that you know what you will be asked to pay.